"So, What Exactly is 'Instant Messaging'? Is It Like Chatting?"

Yes, Instant Messaging is a special type of internet chat. Unlike traditional chat, though, where groups of strangers send group broadcasts, IM is between two individuals who selectively find each other. Commonly associated with trading sneaky notes in a classroom, IM is a forbidden practice in most offices around the globe. There are, however, specific instances where IM is a legitimate and useful business tool. If you're new to instant messaging, then you'll want to read more about IM here...